General Terms and Conditions

Welcome to Eleor! Eléor is your trusted online shopping platform for high-quality products and services. By using our website, you agree to our terms and conditions. Please read these terms carefully before proceeding.

  1. Acceptance of the Terms

By using our website, you acknowledge the validity of our Terms of Service. If you do not agree, please do not use our services.

  1. Changes to the Terms

Eléor reserves the right to update these Terms of Service at any time. We encourage you to check this page regularly for any changes. By continuing to use our website, you agree to the amended terms.

  1. Service description

Eléor offers a sophisticated e-commerce platform for selling various products and services. All new features added to our store are subject to these Terms of Service.

  1. Hosting

Our website is hosted by Shopify Inc., a reputable e-commerce platform that provides reliable hosting services for online stores.

  1. Contact

Do you have any questions about our terms and conditions? Please feel free to contact us at [ info@eleor.nl ] or via our contact page. We're here to help!

Thank you for visiting Eléor - your partner and expert in online shopping!

 

SECTION 1 – TERMS AND CONDITIONS FOR USE OF OUR ONLINE SHOP

Age Requirement and Usage Rights
By agreeing to these Terms of Use, you confirm that you are at least the age of majority. If you are of legal age, you also agree that you have given us permission to allow a minor under your care to use this website.

Permitted Use and Legal Compliance
You may use our products only for legal and authorized purposes. You are strictly prohibited from violating any laws in your jurisdiction, including but not limited to copyright laws, when using our service.

Security and Integrity
Transmitting worms, viruses, or any other harmful code is strictly prohibited. Such activities may result in immediate termination of our services and possible reporting to the authorities.

Responsible Online Shopping
At [Your Shop Name], we strive to provide a safe and secure online shopping experience. By complying with these terms, you help us maintain a safe and secure online shopping environment.

Customer Service and Support
If you have any questions or concerns about these terms, please contact our customer service team. We're here to help and ensure your shopping experience with [Your Store Name] is positive and satisfying.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content, except credit card information, may be transferred unencrypted. This may involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or in any way exploit any portion of the Service, use of the Service, access to the Service or any contact on the website through which the service is provided, without our express written permission.

The headings in this Agreement are for convenience only and are not intended to limit or affect these Terms.

 


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We assume no responsibility for the accuracy, completeness, or timeliness of the information on this website. The material on this website is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting additional, accurate, complete, and timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain historical information that is not current and is for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. It is your responsibility to stay informed of changes to our website.

SECTION 4 – SERVICE CHANGES AND PRICE ADJUSTMENTS I IMPORTANT INFORMATION

Change of Prices

Our product prices are subject to change at any time without notice. This means we may increase or decrease our prices without notifying you.

Modification or Discontinuation of Services

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. This may mean that certain services are temporarily or permanently unavailable.

Liability for Changes

We will not be liable to you or any third party for any modification, price adjustment, suspension, or discontinuance of the Service. This means that we are not responsible for any consequences arising from these changes.

Also read our general terms and conditions for more detailed information.

SECTION 5 - DELIVERY

Eléor Shipping Policy

Bee At Eléor, we are committed to providing free and efficient shipping services to our customers. Here you will find all the important information about our shipping terms.

Free Shipping within the Netherlands & Belgium.

Additional Costs: For all orders within the Netherlands & Belgium there are no postage costs.

Customer-oriented Policy

Our goal is to provide you with free and efficient delivery.

Processing and Transit Time

Order Deadline: To be eligible for processing, orders must be received before 11:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).

Processing time: Orders are usually processed within 1 to 2 business days, and this processing takes place Monday through Friday.

Shipping time: Once shipped, delivery usually takes 7-10 business days. Shipping takes place Monday through Friday.

Possible Delays: We strive for fast delivery, but factors such as weather or holidays can cause delays. Customers will be notified of any such circumstances.

Order Status Tracking

Customers can check the delivery status of their order via a tracking number in the shipping confirmation and enter it on our Track Your Order page .

Frequently Asked Questions

For more information about us shipping policy, please visit our FAQ page.

Returns Policy

For details on returning products, please see our Returns and Refund Policy.

SECTION 6 - REFUSAL OF DELIVERY

If you refuse an order during delivery, you will be responsible for the return shipping and handling costs. The restocking fee is €15 per order.

If an item is brought to a collection point and you do not collect it within the agreed time frame, this will be considered a refusal of the order.


SECTION 7 - RETURN POLICY Eleor

14 Day Return Period for Your Satisfaction

At Sorata, we stand for customer satisfaction and a transparent returns process. Below you will find our comprehensive returns policy, designed to make your shopping experience as smooth as possible.

Return Policy

  • Return period: You have 14 days from the date of delivery to return your product(s).
  • Processing of Refunds: We process refunds within 10 business days of receiving the return shipment.
  • Recovery costs: There are no recovery charges applicable.
  • Return address: Contact us via info@eleor.nl for the exact return address.

Reasons for Returns

  1. Cancellation of the Order: You can cancel your order before it ships. After shipment, cancellation is no longer possible.
  2. Damaged upon Receipt: If your product arrives damaged, please contact us immediately for further instructions.
  3. Manufacturing Error or Defect: In case of manufacturing defects or defects after use, please contact us for a solution such as replacement or refund.
  4. Purchase Regret: You can return the product in its original condition within 14 days. Return shipping is at your expense.
  5. Exchange: For exchanges, please contact us for further instructions.
  6. Received Wrong Product: If you receive an incorrect product, please contact us immediately. We will ensure a prompt resolution.

Steps to Initiate a Return

  1. Contact Us: Send an email to info@eleor.nl Include your order number and reason for return. Please include clear photos of any damage.
  2. Return Instructions Received: Our customer service team will provide you with return instructions.
  3. Product Packaging and Shipping: Please pack the product properly and send it to the specified address to avoid damage during transport.
  4. Inspection and Processing: After receiving your order, we will inspect it and process your refund or exchange.

Refund process

  • Method of Refund: Refunds will be processed via your original payment method.
  • Timeline: Within 10 working days of receiving your return shipment.

Important Notes

  • Return date: The return date is based on the delivery date, not the purchase date.
  • Customer Service: If you have any questions or comments, you can always contact our customer service team via info@eleor.nl .
  • Return costs: Return costs are at your own expense .

Optimize Your Search Results with Our Transparent Returns Service

Eléor strives for an honest and customer-friendly approach. Through our extensive Returns policy and efficient refund process, we offer you peace of mind with every purchase.

Contact information

Do you have questions or need help? Feel free to contact us at info@eleor.nl

Conclusion

Bee Eléor we provide a clear and fair Returns policy to optimize your shopping experience. Your satisfaction is our priority.

SECTION 8 – PRODUCTS AND SERVICES

Online Availability and Restrictions

Certain products and services are available exclusively online through our website. These products and services may be available in limited quantities and may only be returned or exchanged in accordance with our return and refund policy.

Colors and Images

We have made every effort to ensure that the colors and images of our products are displayed as accurately as possible. However, please note that we cannot guarantee that the colors will display accurately on your computer monitor.

Sales Restrictions and Quantities

We reserve the right to limit the sales of our products or services to a specific person, geographic area, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer.

Changes to Product Descriptions and Prices

All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.

Quality Assurance and Service

We do not guarantee that the quality of any products, services, information, or other materials you purchase or receive will meet your expectations. We also cannot guarantee that any errors in the service will be corrected.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number you provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. This includes updating your account information, including your email address and credit card number and expiration date, so that we can complete your transactions and contact you as needed.

See us return and refund policy for more information.

SECTION 9 – YOUR RESPONSIBILITIES FOR BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order. This may apply to:

  • Orders from the same customer account.
  • Orders placed with the same credit card.
  • Orders with the same billing and/or delivery address.

If we change or cancel an order, we will notify you via the email address and/or phone number you provided. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

Customer Obligations

You agree to:

  • To provide current, complete, and accurate purchase and account information.
  • Promptly update your account information, such as email address and credit card number, including the expiration date.

For more information, please consult our return policy and refund policy.

 


SECTION 10 – OPTIONAL TOOLS AND RESOURCES

Read all about the safe use of optional third-party tools on our website. Stay safe and informed.

We provide access to optional tools and third-party resources over which we are not responsible or in control. By using these tools, you acknowledge and agree that we provide them "as is" and without any warranties, representations, or conditions of any kind. We assume no responsibility or liability for any use of optional third-party tools.

Use of these optional tools through our website is entirely at your own risk and discretion. It is your responsibility to inform yourself about and agree to the terms and conditions set by the relevant third-party providers.

In the future, we may offer new services and features on the website, including new tools and resources. Such new services and features are also subject to these Terms of Use.

Important Tips for Safe Use:

  • Do Your Research: Make sure you are fully aware of the terms and conditions and the privacy policies of the third-party providers before using their tools.
  • Risk assessment: Consider the potential risks and benefits of using external tools and evaluate whether they meet your needs.
  • Stay Informed: Stay informed about updates and changes to the tools and services offered, so you are always protected and can take full advantage of new opportunities.

By following these guidelines, you can safely and effectively use the optional tools and resources we offer through our website.

SECTION 11 – LINKS TO THIRD-PARTY PROVIDERS

Some content, products, and services available through our Service may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We do not review or evaluate these websites and do not guarantee the accuracy or reliability of any third-party materials, products, or services.

We are not liable for any harm or injury related to the purchase or use of goods, services, resources, content, or any other transactions made through third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before engaging in any transaction. For any complaints, claims, concerns, or questions regarding third-party products, please contact the relevant third party.

S ECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Welcome to our User Comments, Feedback, and Other Submissions section! We greatly appreciate your contributions and input. Below you'll find our guidelines for submitting comments and feedback.

  1. Creative Contributions Encouragement: We encourage you to share your creative ideas, suggestions, proposals, plans, or other materials with us. Your input helps us continually improve our services.
  2. Unlimited Use of Submissions: By submitting comments to us, you agree that we may edit, copy, publish, distribute, translate, and otherwise use your submissions without restriction in any media. Your contributions contribute to the development of our community.
  3. Confidentiality and Compensation: We respect your privacy, but please note that we are not obligated to keep comments confidential or to provide compensation for your submissions.
  4. Content Review and Editing: We reserve the right to review and edit submitted content. Content deemed unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable may be removed.
  5. Respect for the Rights of Third Parties: Please ensure that your comments do not violate any third-party rights, including copyright, trademark, privacy, or other personal or proprietary rights.
  6. User-Friendly Notes: Keep your comments constructive and relevant. Avoid libelous, offensive, or obscene material. Also, protect against the inclusion of computer viruses or malware.
  7. Authenticity and Responsibility: Please use your real identity when submitting comments. You are responsible for the accuracy and content of your comments.
  8. User-Centered Approach: We strive to provide a positive user experience. Your feedback helps us achieve this goal.

SECTION 13 - PRIVACY POLICY

Sharing personal data through our Shop is subject to our Privacy Policy . View our privacy policy here.

SECTION 14 - CORRECTIONS, ACCURACY AND COMPLETENESS

Occasionally, our Website or Service may contain typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel an order if any information on the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted an order).

We undertake no obligation to update, amend or clarify information on the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date on the Service or on any related website should be taken to indicate that information on the Service or on any related website has been modified or updated.

SECTION 15 - USE RESTRICTIONS

In addition to other provisions in the Terms of Use, the following actions are strictly prohibited:

(a) Use the Site or its contents for any illegal purpose;

(b) Encouraging others to commit illegal activities;

(c) Violation of any international, federal, provincial or local law or regulation;

(d) Violation of our intellectual property rights or the intellectual property rights of others;

(e) Harassment, abuse, defamation, discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) Dissemination of false or misleading information;

(g) Uploading or transmitting viruses or other harmful code that may disrupt the operation of the Service, any related website, or the Internet;

(h) Collecting or tracking personal information of others;

(i) Use the Service for spam, phishing or other fraudulent activities;

(j) Use the Service for obscene or immoral purposes;

(k) Circumvent or interfere with the security features of the Service or any related website.

We reserve the right to terminate your use of the Service if you violate any of these restrictions.

SECTION 16 - DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

Reliable Service, Own Risk:

Bee At Eléor, we strive to provide reliable service. However, we cannot guarantee that our service will always be free from interruptions, errors, or delays. Use of our service and the products available through us is entirely at your own risk.

No Guarantees, Maximum Bet:

We provide our services and products "as is" without any warranty of any kind, either express or implied. While we make every effort to provide accurate and reliable results, we cannot guarantee that they will always meet your expectations.

Limitation of liability:

Eléor, our officers, employees, and affiliates are not liable for any damages of any kind arising from the use of our service, including, but not limited to, direct, indirect, incidental, consequential, or special damages. This includes, but is not limited to, lost profits, lost data, and product replacement costs. This limitation of liability applies regardless of the legal basis for the claim, including breach of contract, tort, or negligence.

Legal Protection:

While we do our best to maintain our service to the highest standards, we cannot promise that it will always be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue our service at any time without notice. We advise users to review our full terms of use and Please read this privacy policy carefully to fully understand your rights and responsibilities.

Maximum Legal Protection:

This limitation of liability applies to the extent permitted by law. In some jurisdictions, such limitations may not apply, in which case the maximum statutory liability applies.

SECTION 17: INDEMNIFICATION

By using our services, you agree to the following:

Obligation to Indemnify

You agree to Eléor and its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any liability in connection with:

  1. Terms of Service Violation: You are responsible for any violation of the Terms of Service set forth in this Agreement or any related documents.
  2. Violation of Laws: You will Eléor indemnifies Eléor against any claim arising from violations of applicable laws.
  3. Third Party Infringement: You agree To indemnify Eléor against claims from third parties arising from your actions that infringe their rights.

Costs of Defense

In the event of such a claim, you agree to cover all reasonable attorneys' fees and related costs incurred Eléor makes to defend himself.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision will nevertheless remain valid within the limits of applicable law. The affected section will be deemed severable and will not affect the validity and enforceability of any other provision in these Terms of Use. It is important to ensure that key search terms, such as "Terms of Use" and "Severability," appear in the title and body of this section to increase its relevance for searches related to Terms of Use and related topics.

S ECTION 19 - TERMINATION :

The obligations and liabilities incurred prior to the termination date of this Agreement will survive termination. These Terms of Use will remain in full force and effect until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services or our Website. If we determine, in our sole discretion, that you have failed to comply with any term or provision of these Terms of Use, we reserve the right to terminate this Agreement without notice. You will remain liable for all amounts due up to and including the date of termination, and we reserve the right to deny you access to our Services (or any part thereof).

SECTION 20 - ENTIRE AGREEMENT

Failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, together with any policies posted on this Site or in connection with the Service, constitute the entire agreement between you and us. They govern your use of the Service and supersede all prior agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the author.

SECTION 21 - APPLICABLE LAW

These Terms of Service and any individual agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

Any dispute, including non-contractual disputes, arising out of or relating to these Terms of Service shall be submitted to and finally settled by arbitration under the jurisdiction of the Netherlands in effect at the time the arbitration notice is served. This arbitration clause shall be governed by the laws of the Netherlands. Arbitration shall take place in the Netherlands, with one arbitrator, and the proceedings shall be conducted in the Dutch language.

S ECTION 22 – CHANGES TO THE TERMS OF SERVICE

You can always review the most current version of our Terms of Service on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We recommend that you check our website periodically for changes. By continuing to use our website or service following the posting of changes to these Terms of Service, you agree to be bound by those changes.

SECTION 23 - CUSTOMER REVIEWS

Improved Visibility of Reviews

Transparency is our top priority. We strive to display only genuine and reliable reviews on our website. That's why all reviews undergo a thorough authenticity check:

  • We verify every review by linking it to a specific order on our platform. This way, we guarantee the feedback comes from real customers.

Dealing with Negative Feedback/Reviews

We believe in the importance of feedback, even if it's less than positive. While negative reviews aren't publicly displayed on our website, they are carefully evaluated. We contact the person in question to find an appropriate solution and address any issues.

SECTION 24 - CONTACT INFORMATION

Have a question? At Eléor, we're available seven days a week to answer all your questions! Whether it's returning a product or general inquiries, our team is ready to help! Feel free to contact us using the information below or easily reach us through our contact page.

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all questions or complaints within 24 business hours.