Shipping Policy
Shipping Policy
We do our best to deliver your order as quickly and carefully as possible. Below you'll find all the information about our shipping methods.
Processing of orders
All orders are processed within 1–5 business days . Once your order has been processed and shipped, you will receive a shipping confirmation email with any tracking information.
Orders are not processed on weekends or public holidays.
Shipping areas
We ship worldwide .
Estimated delivery time
Delivery times are estimates and may vary due to external factors such as customs, holidays or busy periods at the carrier.
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Netherlands & Belgium: 3–5 working days
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International: 7–14 business days
Postage costs
Shipping costs are automatically calculated and displayed during checkout, depending on the destination and order type.
Customs & Import Duties (International Orders)
Customs fees, import duties, or taxes may apply to international shipments. These charges are the responsibility of the customer and are not covered by us.
Fragile and special items
Fragile and fragile items are packaged with extra care to prevent damage during transport. If a product does arrive damaged, please contact our customer service within 24 hours of receipt .
Delayed or lost shipments
While we do our utmost to deliver on time, we are not responsible for delays caused by the carrier, customs, or unforeseen circumstances. If you have any problems, please contact us; we're happy to help.
Contact
Do you have any questions about your order or shipping? Feel free to contact us via our contact page or by email at info@eleor.nl .